Everything you’d probably ask.
Common questions from buyers and sellers.
Selling
Yes. If your item hasn't sold yet, you can request to reclaim it at any time. Just reach out through your dashboard, and your reseller will arrange for the item to be returned. Return shipping fees may apply, depending on the reseller's policy.
Resellers on Ragpiq accept a wide range of items. From premium streetwear and designer pieces to quality basics and vintage finds. Each reseller sets their own criteria, so you can choose where your clothes fit best. If an item doesn't qualify for one store, others can still make an offer.
When your item sells, you're paid your agreed-upon commission directly through Stripe. Make sure your Stripe account is connected in your settings to receive payouts. You can review or update your payout details anytime from your dashboard.
Within 2 business days of it arriving to your reseller's location, you will be able to view your clothes in your virtual wardrobe. A confirmation email will be sent out to you confirming this.
You will be paid after an item is sold. Under Stripe's payout policy, after payment confirmation is made with the buyer, you will be eligible to transfer money after 2 days of settling.
Our proprietary AI technology defines a product's price based on a multitude of factors. These include market demand (Google Lens), brand relevance, size desirability, and condition (scale of 1 through to 5). Ragpiq's current model is capable of generating a fair and accurate price based on these complex set of variables.
Ragpiq gives you full visibility and control over every listing. Once your items are uploaded, you can review each one in your app or dashboard, adjusting the description, price, or condition at any time. If you don't like how a reseller has listed or priced an item, you can edit it instantly or request a revision before it goes live.
Every consignment runs for a set period. Your store sets the length (6 to 18 weeks), confirmed when you accept their offer. During that time, our dynamic pricing may lower the listing price to help it sell. When the period ends, your unsold-items choice applies: return or donation.
As a seller, you can also request to reclaim your item at any point before it is donated or removed, just reach out through your dashboard.
While your items are with a reseller, that reseller is responsible for them. Your items are held by an independent partner store, not by Ragpiq, and under Australian law a store that holds goods to sell on commission has to take reasonable care of them. If something is lost or damaged while it is in their store, the responsibility sits with them, and we ask our partner stores to carry business insurance that covers items in their care.
If an item of yours is lost or damaged at a store, raise it with us through your dashboard. We will help you take it up with the store and work it through to a resolution. To be clear, Ragpiq does not provide a separate insurance policy on your items and does not pay claims itself. The responsibility sits with the store holding your item, and our job is to make that responsibility clear and help you enforce it.
One thing to note: before a store receives your item, while it is still with you or in transit, it is at your own risk unless Ragpiq arranged the delivery.
Your payout depends on the final sale price and the reseller's commission, which they set upfront when making an offer. Ragpiq's platform fee is charged to the reseller, not to you, so what you see is what you earn.
For example, if an item sells for $100 and the reseller's commission is 30%, your payout is $70.
Payouts are processed automatically once the item is delivered and the sale is confirmed, typically within 3-7 business days. Every transaction, payout, and fee is tracked in your account for full clarity.
Once a consigned item is processed, we list them on our marketplace "unpriced". This means their products will still be displayed, but only offers can be sent to the user. Users will be notified that their items have been added to their virtual wardrobe via email, where they can then alter any details of the listing.
The AI Assisted Listing feature is simply there to speed up the listing process, and it won't always be 100% accurate. After you've confirmed the pricing and item details, click the signal icon next to your item to turn it into LIVE mode and allow other users to buy the item instantly.
It depends on how you're sending your items in:
- Shipping: You can upload and send up to 30 items per shipment.
- Direct ride-share drop-off: You can upload up to 80 items at a time.
- In-person handover or local pick-up: There's no limit, so you and your reseller can agree on what works best!
No matter the method, we recommend uploading only what you're ready to consign so your reseller can process everything efficiently.
Items that include any offensive content, contain odour, visible holes, stains, worn fabric, and missing buttons.
It doesn't. Your offer stays open until you accept it, so there is no clock to beat. If you decline it, you are free to send the same pieces to us again later.
You'll receive a push notification (if enabled) and an email. Check your "Chat" inbox to ensure you haven't missed any!
When buying or selling on Ragpiq, it's important to know the condition of items to set the right expectations. Here's a breakdown of our condition ratings:
5 - Brand New Condition Items rated as brand new have never been used and come with original packaging or tags. Any defects, if present, did not occur from use but may include minor imperfections from manufacturing or handling.
4 - Excellent Condition These items show minimal to no signs of use. They might lack original packaging or tags but remain largely unused. Any defects are barely noticeable.
3 - Good Condition Items in good condition have been used but are still in great shape, showing that they've been well cared for. Defects are minor and do not significantly detract from the item's usability or appearance.
2 - Fair Condition Products in fair condition have been extensively used and have noticeable defects. While they still serve their original function, they clearly show signs of wear.
1 - Poor Condition Items in poor condition have significant defects and are only listed if their original value was particularly high. These products are heavily worn and may require repair or special care.
Buying
If your item is refunded, you will receive a full refund of the Marketplace fee as well.
We accept a wide range of payment methods through our partnership with Stripe, which includes nearly all major payment services. You can pay using credit and debit cards (such as Visa, Mastercard, and American Express), as well as popular digital wallets like Apple Pay, Google Pay, and PayPal. Additionally, Stripe supports various local payment options depending on your region, ensuring a smooth and secure transaction process.
Buyers must initiate a return request within 14 days of receiving the item. Email hello@ragpiq.com with your order details and photos, and we will review the situation to find a resolution for you.
If you're a buyer, tracking your order is simple. Head to your bag, and in the top right corner, you'll see a parcel icon where all your purchased items are listed. Find the item currently in transit and click "Track Item" to be redirected to the tracking page for detailed information. Additionally, our app provides rough live updates on your order's status.
For sellers, the process is similar. Go to your wardrobe tab and click on the notification icon. Then, navigate to the "In Transit" tab to view all the orders you've shipped out, where you can track each item directly.
If you don't receive your item, get in touch and we will help you get a full refund.
If you haven't already, follow these steps:
- Start a conversation. Message the seller to ask for an update.
- Check the tracking number. Look at your receipt to see the status of your order or ask the seller for proof of shipment.
If you've tried these steps but haven't heard back or have been waiting over 5 days, email hello@ragpiq.com. Report it within 14 days, so please get in touch as soon as possible.
We believe it's fair to give sellers 5 days to pack and ship your item before we intervene.
This depends on whether your item was purchased from the seller's home or their Virtual Wardrobe.
Virtual Wardrobe items: These purchases transact instantly, since they represent a digitalized asset of that piece of clothing. This means once you purchase an item, it will appear within your wardrobe ready to sell once again. Note that after purchasing, you must push your item to live in order to make your product eligible for instant purchasing.
Self-listed items: All items purchased from a seller's home undergo regular shipment via Sendle. You can track this order in the message tab of our app. This is all dependent on the seller's location to you.
Ragpiq doesn't place any fee on the seller. Any fees that apply to a purchase are shown at checkout before you pay.
Yes, there are shipping fees, and they are calculated in real-time through our logistics partners. Our courier service offers door-to-door delivery for parcels, ensuring a smooth and reliable shipping process. The shipping fees are determined based on factors such as the size and weight of the package, as well as the delivery destination. Our system integrates with Sendle to provide you with accurate shipping costs at checkout, ensuring you only pay for what you need.
Every item is held and checked by the store selling it, not by Ragpiq. Stores check each piece against the description when it arrives, and can put a specialist on anything high value or hard to call.
Counterfeit policy: If an item is determined to be fake, the account responsible will receive a strike. After three strikes, the account will be permanently banned from our platform.
If your item is significantly different from the description, email hello@ragpiq.com. We will review the situation to find a resolution for you.
Please provide photos of the items you received so we can handle the dispute. If we verify that the items are incomplete or significantly different from the description, we will facilitate a return, partial refund, or other resolution with the seller, at our discretion, in accordance with our Terms of Service.
Remember to keep your proof of shipping receipt so we can refund your return costs and process the refund for the item once it is delivered back to the seller.
Yes! Ragpiq offers the flexibility to cancel an order right up to the point of dispatch. To cancel an order, head to purchases in your mobile app, and select "Cancel Order" on your item. This will bring you to a confirmation page.
Guide
Ragpiq is a clothing resale marketplace that connects you with verified local resellers. We make resale simple and affordable by equipping the reseller community with cutting-edge technology and streamlined distribution services. You upload what you are clearing out and match with a nearby store that handles the photography, listing and shipping. You choose how you get paid: instant cash when you hand the pieces over, or more as each piece sells.
Major Bugs: These stop you and most other users from using Ragpiq and have top priority. We work on these immediately and continuously until they are fixed.
Medium Bugs: These are inconvenient and affect some users but don't prevent key actions in the app. They are proactively addressed and usually fixed in the latest app version. Always keep your app updated to avoid known issues.
Minor Bugs: These are trivial issues affecting a small number of users and don't impact key actions in the app. They are addressed based on priority and may take longer to resolve, but we will not lose track of them.
We aim to keep the app running smoothly, but sometimes things don't work as expected. Our engineering teams prioritize major bugs over other tasks.
You can either sign up manually using your existing email, or link your Google account with us and directly create an account.
Once submitted, you'll receive an email confirming we've received your report. Our Support team will review all the details you've provided. If possible, the team will resolve the issue or provide guidance on how you can fix it. If the issue is new to us, we may contact you for additional details to help diagnose the problem.
Forgot your password? No worries. Simply reset your password to regain access to your account:
- When signing in, click "Forgot Password?" in the Entry Terminal page
- Fill in the email you registered your Ragpiq account with
- Check your inbox
- Follow the instructions from your email and a new password can be created
If the above does not solve the issue, please contact our support team at hello@ragpiq.com
Send our support team an email at hello@ragpiq.com so we can assist in resolving the issue. It's crucial to describe the problem as accurately as possible to help us identify and fix it faster.
Please provide detailed information of whether you're using the mobile or laptop version to access Ragpiq. Screen recordings help us see the problem in action, making it easier for our teams to identify what's going wrong. While a screenshot can show the error, a screen recording helps us understand how you encountered it, so start recording from when you open the app.